Terms & Conditions

Trade Marks

The trade marks, names, logos, graphics, page headers, button icons, and service marks (collectively “trade marks”) displayed on this website are registered and unregistered trademarks of MPPL and its subsidiaries or affiliates. Nothing contained on this website should be construed as granting any licence or right to use any trade mark without the prior written permission of MPPL. MPPL trademarks may not be used in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits MPPL.


All content included on this site, such as text, graphics, logos, images, and software, is the property of MPPL or its content and product suppliers and is protected by international copyright laws. You acknowledge and agree that you shall not use, reproduce or distribute any content from the website without obtaining written authorization from MPPL.

External Links

Public Forums and User Submissions


Order Acceptance and Fulfillment

Disclaimer of Liability


Refund or Exchange Policy:

Refund/Exchange will be processed to the customer in the following cases:

  1. Prepaid orders: Orders which are cancelled by MPPL or Customer before processing, refund will be initiated automatically
  2. Prepaid orders and Returned: if for any reason, customer returns part/full of the order within 30 days after the invoice is generated, refund will be generated automatically
  3. COD orders: in the case of COD orders, return will be approved only after thorough examination of the products delivered. In this case it is up to the discretion of the company to allow return either partially or fully. However, for such orders, Exchange is allowed within 30 days after the invoice is generated.

Delivery Policy:

At MPPL Counter or Medicapharmacy.in, it is our constant endeavour to provide best service to our customers and hence we assure customer the best delivery service. Customer can choose the following while ordering

  • Store pick up:customer can choose the outlet he wishes his order to be delivered, MPPL will inform the customer once the order is ready for pickup. Customer has to pick up the order from the Outlet selected while ordering the medicines
  • Home Delivery:MPPL will deliver the order at the customer door step in same day or next day. Customer will be informed about his order status during the entire process of the delivery.

We strive to commit to the delivery time promised to the customer at the time ordering against each order. Customers are requested check for the promised delivery time while ordering medicines