We hope you are happy with all products you bought from us, but if you’re not entirely satisfied, you’ll find details of our Refund/Exchange policy below.
We strongly recommend that all items be checked fully at the time of delivery.
In general, unless otherwise indicated, an item may be eligible for Refund/Exchange within the applicable return window if it fulfils one or more of the following conditions:
- It is different from what was ordered
- It is defective
- Suffered physical damage during delivery
- Some parts are missing
We are happy to accept a complete return and issue a full Refund/Exchange for prescription medicines if it fulfils one or more of the following conditions:
- If the products do not match your order/prescription
- Products are defective or physically damaged
- Products have a shelf life of less than 3 months
You’re entitled to exchange your items within 25 working days and receive a full Refund/Exchange.
Acceptable Refund/Exchange items
All items must be returned in their original condition, with price tags intact, user manual, warranty cards(if applicable), original accessories and in the original manufacturer’s box/packaging as delivered to you.
In case of medicines, items must be returned in full, in their original condition, with box, strip and packaging intact.
If you wish to return/exchange a device that stores any personal information, please ensure that you have removed all such information from the device prior to returning. MPPL shall not be liable in any manner for any misuse or usage of such information.
Please note that we are unable to accept returns/exchange for the following:
- Perishable items.
- Unsealed items with a protective seal due to health protection or hygiene reasons.
- Personal hygiene products.
- Products bought in a clearance sale and marked as “non-returnable” on the category detail or product detail page.
- Any offered products
- Second time request against the same product/order.
How long will it take to process my return?
We aim to process your Refund/Exchange within 24 hours of receiving the item, however it can take up to 14 days to receive the refund via the original payment method.
Please note that upon processing the return, we are entitled to deduct an amount from the refund to reflect any loss of revenue in the value of items returned which may be 100%, if the loss is the result of unnecessary handling of the goods by you.
In some cases, we may be able to offer only a replacement or credit note in place of a refund. We will notify you accordingly as soon as the return is processed by our returns department.